Refund & Return Policy
Last updated: 20 October 2026
We want you to be happy with what you receive from Nature Relic. Because we sell food products, some rules are different from ordinary online shopping, and this policy explains them clearly.
Damaged, wrong or missing items
If your parcel arrives damaged, leaking, or with the wrong or missing items, contact us within 48 hours of delivery. Please send:
- Your order number
- Photos of the outer parcel
- Photos of the product and its seal
Once we have checked, we will send a free replacement or give you a full refund, including delivery charges. You will not be asked to pay anything.
Opened food products
For hygiene and food safety reasons, we cannot accept the return of any food product once its seal has been broken, unless the product is faulty. This does not affect your rights where a product is damaged, spoiled or not as described.
Unopened products
If you change your mind, you may return an unopened, sealed product in its original condition within 7 days of delivery. Return delivery is paid by you, and the product must reach us unopened and undamaged. Once we receive and check it, we will refund the product price. The original delivery charge is not refunded.
How to start a return
Message us on WhatsApp at 0324 3256603 or email naturerelic1@gmail.com with your order number and the reason. Please do not send anything back before speaking to us, as we need to give you the correct return address.
How refunds are paid
Approved refunds are issued within 7 working days of us receiving and checking the return. For Cash on Delivery orders we refund by bank transfer, Easypaisa or JazzCash to the account you give us. For orders paid online, the refund goes back to the original payment method and may take a few extra days to appear, depending on your bank.
Cancellations
You can cancel an order free of charge any time before it is dispatched. Message us as soon as you can with your order number. Once a parcel has left us it cannot be cancelled, but you can still refuse delivery or follow the return process above.
Refused Cash on Delivery parcels
If a Cash on Delivery order is refused at the door or cannot be delivered because the address or phone number was wrong, the parcel comes back to us at our cost. We may ask for advance payment on future orders from the same address.
Contact
Nature Relic, Bahawalpur, 63100, Pakistan
WhatsApp: 0324 3256603
Email: naturerelic1@gmail.com